RAAHI

Privacy Policy

Who we are

At RAAHI Pvt. Ltd., we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you book services, visit our website, or interact with us.

1. Information We Collect

We may collect the following types of information from you:

  • Personal Information: Name, age, gender, address, email, phone number.
  • Payment Information: Credit/debit card details, UPI, bank account (processed through secure payment gateways).
  • Travel Information: Passport details, visa documents, travel preferences, and special requests.
  • Technical Information: IP address, browser type, device details, and cookies when you use our website or mobile app.

2. How We Use Your Information

Your information is used for the following purposes:

  • To process bookings, reservations, and payments.
  • To provide customer support and assistance.
  • To send confirmations, updates, and travel-related communication.
  • To improve our services and personalize user experience.
  • To comply with legal, tax, and regulatory requirements.
  • To send promotional offers and newsletters (only if you opt-in).

3. Sharing of Information

We do not sell or trade your personal data. However, we may share information with trusted third parties:

  • Airlines, hotels, and travel partners for booking purposes.
  • Payment processors and banks for secure transactions.
  • Government authorities (if legally required for visas, permits, or safety).
  • Service providers (IT, customer support, marketing) bound by confidentiality agreements.

4. Data Security

  • All sensitive data is encrypted using SSL (Secure Socket Layer) technology.
  • Payment details are handled only through PCI-DSS compliant gateways.
  • Access to personal data is strictly restricted to authorized staff only.

5. Cookies & Tracking

  • Our website may use cookies to enhance user experience and analyze traffic.
  • You can disable cookies in your browser settings, but some features may not function properly.

6. Your Rights

As a user, you have the right to:

  • Access, update, or correct your personal information.
  • Request deletion of your data (subject to legal and contractual obligations).
  • Opt-out of promotional communications at any time.
  • Request details of third parties your data has been shared with.

7. Data Retention

We retain personal data only as long as necessary:

  • For booking and legal compliance (up to 7 years for tax records).
  • Or until you request deletion of your account.

8. Children’s Privacy

Our services are not intended for individuals under 18 years of age without parental/guardian consent. We do not knowingly collect data from minors.

9. International Data Transfers

If you book international trips, your data may be shared across borders (e.g., airlines, embassies). We ensure adequate protection in compliance with data protection laws.

10. Policy Updates

RAAHI Pvt. Ltd. may update this Privacy Policy periodically. The revised policy will be posted on our website with an updated “Last Updated” date.

11. Contact Us

For any questions or concerns about this Privacy Policy:

📍 RAAHI Pvt. Ltd. – Head Office, Delhi
📞 Customer Support: +91-XXXXXXXXXX
📧 Email: privacy@raahi.com